ServiceNow and FBK Workplace Expand Integrations to Improve Employee Experience

ServiceNow and FBK Workplace Expand Integrations to Improve Employee Experience

ServiceNow and Workplace from Facebook have announced new integrations designed to create great experiences for the growing distributed workforce. Together, they will help make work better for people by enabling organisations to streamline communication between executives, departmental leaders, and employees to create more meaningful, employee‑first experiences.


The new capabilities enhance an existing ServiceNow Virtual Agent integration. With Virtual Agent, employees can request support, receive updates on in‑progress requests, and connect with live agents when needed—all without leaving Workplace.


Companies can now distribute relevant content to employees directly through their Workplace experience, as well as other channels, making it easier for employees to stay informed, engaged, and productive from anywhere and across any device.Customers can quickly create new integrations for Workplace from Facebook to meet their unique and evolving employee experience needs.


Gretchen Alarcon, VP and GM, HR Service Delivery at ServiceNow said, “The workplace of the future will be distributed, which means organisations must create new workflows that keep their employees informed, engaged, and connected. We’re thrilled to partner with Workplace from Facebook to help our mutual customers break down silos, boost productivity, and ultimately deliver great employee experiences."


ServiceNow and Workplace already work with some of the biggest and most respected companies around the world. Together, the companies serve customers across all industries, including Sun Life Financial, Telenor Group and Petco.


Workplace from Facebook Vice President, Julien Codorniou said, "As global companies navigate a new normal and become increasingly decentralized, digital tools that bridge the communication gap beyond just the HQ will be imperative to their success. This is especially important for deskless, or frontline, employees who make up 80 per cent of the world’s working population. I’m excited that our combined efforts will serve this crucial group of employees more seamlessly and will enable Workplace to enter the automation and productivity space – something we believe is a game changer for all of our customers."



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