Amazon has launched first all-women Virtual Customer Service (VCS) Site in Bengaluru to provide flexible work opportunities.
VCS was introduced in 2017 to address customer requests remotely long before working from home was the new normal, and is an extension of Amazon’s Customer Service (CS) network. Through this all-women VCS site, the company has extended flexible career opportunities for women across the city, empowering them to pursue their careers from their homes.
The site will enable Amazon India to reach out to a wider talent pool of women who prefer to work from home, as it seeks to bring greater diversity across its teams. This could include women who are resuming their career after a break, or women who require flexibility in their work schedule to attend to personal commitments during the day.
Swati Rustagi, Director of Human Resources, Operations, Amazon India said, “At Amazon, we are constantly exploring ways to tap into additional talent pockets and truly foster a diverse workplace. We believe that flexible work options like our Virtual Customer Service program open new avenues for women who wish to pursue careers, despite personal commitments. Today, we have opened our first all-women Virtual Customer Service Site in Bengaluru, a representation of our pledge to support women looking to build a fulfilling career with Amazon.”
Amazon India will use learnings from this site to further shape practices and cultivate a more diverse work environment across its CS teams and other businesses.
Follow and connect with us on LinkedIn, Facebook, Instagram, Twitter for latest HR news and insights.
Is your organisation post-COVID-ready?
Trending
-
Urban Company Announces Unlimited Mental Health Leave Policy
-
G Suite Rebranded As Google Workspace
-
Tech Mahindra Launches ‘Gift a Career’ Initiative for Upskilling of Youth
-
NASSCOM, Deakin Varsity Offer Courses for IT-BPM Industry Workforce
-
40% Women Prefer Flexible Working Options in Post-COVID World: Survey
-
Ecom Express to Hire 30000 Employees This Festive Season
-
DB Schenker Names Katharina Rath as New CHRO
-
No Layoffs, Salary Cuts to Be Reviewed in January: Vistara CEO
-
Hiring in India climbs up 35% from April-June
-
OYO announces employee wellbeing and work-life-balance initiatives
-
TCS launches return-to-work solution
-
3 out of 4 companies believe they can effectively hire employees virtually: Report
-
Wipro collaborates with Intel to launch digital workspace solution
-
Capgemini to reskill 50,000 employees in India
-
Cognizant ropes in Jan Siegmund as CFO
-
Niyo announces salary hikes, bonuses, ESOPs
-
Vodafone , CGI and NASSCOM Foundation launch digital skills platform
-
Odisha: Bank, postal employees to deliver cash for elderly, differently-abled persons
-
Skill India launches AI-based digital platform for "Skilled Workforce"
-
Hiring activity declines 6.73% in first quarter: Survey
-
NetCom Learning appoints Subir Sinha as Director-HR
-
70% startups impacted by COVID-19 pandemic
-
Omega Healthcare ropes in "Kannan Sugantharaman" as CFO
-
Bajaj Allianz Life ropes in Santanu Banerjee as CHRO
-
Over 70 Percent MSMEs look at cutting jobs to sustain businesses
-
Snapdeal onboards counselling experts to help employees
-
93 Per Cent employees stressed about returning to office post-lockdown
-
Johnson & Johnson India announces family benefits for same gender partners
-
Indian firms turning friendly towards working mothers
-
Welspun India names Rajendra Mehta as new CHRO
-
COVID-19 impact: 61 Per cent Indians suffering from mental health issues during lockdown
-
93 Percent employees stressed about returning to office post-lockdown
-
Wipro partners with NASSCOM to launch Future Skills platform
Human Capital is niche media organisation for HR and Corporate. Our aim is to create an outstanding user experience for all our clients, readers, employers and employees through inspiring, industry-leading content pieces in the form of case studies, analysis, expert reports, authored articles and blogs. We cover topics such as talent acquisition, learning and development, diversity and inclusion, leadership, compensation, recruitment and many more.
Subscribe Now
Comment