What is it that makes us visit a restaurant time and again – is it the food, ambience, or, the service that carries an indelible mark? In reality, there is no single influence that trumps the others. Like great restaurants serving their customers, great workplaces provide a wholesome experience for their employees, and, determine their stickiness to the organisation.
Organisations generally limit employee experience to engagement activities. However, there is a larger picture to it, and, it starts right from the interview process and extends beyond the employee’s exit from your organisation. The number of programmes and practices, interactions with managers and peers, automation in the work environment, compensation and benefits, etc. are all part of the employee experience.
Get to know your employees: First things first, get to know your employees. You should keep your ears open at all times, and, listen to what employees say. And, instead of having conversations only once every year, put yourself in the employees’ shoes, and try to understand how they see things, what their expectations are etc. You should work along with managers and team leads to design a great experience. At the same time, encourage every employee to take the effort to know each other and create an experience of warmth.
Gather valuable insights: Understanding your employees, their value systems, needs, likes, dislikes etc. can be used to design programmes and policies that resonate with them. Such data is available from multiple sources – everyday conversations, structured one-on-one meetings with managers, interactions with peers and subordinates, online/offline feedback mechanisms that even goes outside the organisation such as social media. Additionally, a brainstorming session with different stakeholders – the employees, managers, HR, CXOs, etc. – goes a long way in measuring their motivational levels.
Bringing in design thinking: Bringing in design thinking and having meaningful conversations will enable you to comprehend the employee pulse and thus create a seamless experience. It yields better results than the HR team working on it separately. E.g. the various team outbounds, quarterly celebrations etc. are designed on the basis of inputs gathered from conversations that the HR team has with the employees. Furthermore, gathering feedback from the recipients on their experience helps in improving the programme during the next instance.
Personalisation: A generalized and a templated approach to employee experience does not work anymore. HR teams nowadays realize that the needs of every employee differ and addressing their specific needs yields a better experience for all. And, this is where personalisation helps. Creating personas based on similar personality traits and customized experiences that resonate well with their individual characters function as an added impetus.
The right communication: It is also important to note that employee experience is a result of perception. Get the communication right by focusing more on the employees and what matters to them. It leads to employees remembering, recalling, and sharing concise information with others, which eventually leads to a good brand name for the company for attracting talent.
Employee experience has significant bearing on attracting and retaining talent. Amidst the war for talent, an effective strategy for employee experience helps build a healthy pipeline for hiring via employee referrals. It also helps convert employee mindset from the "need to come to work" to "want to come to work.
Do you think hybrid work arrangements would be a common feature of the workplaces going forward?
Trending
-
Google Extends Work From Home; Mulls Over 'Flexible Work Week'
-
Ola to Set up First Factory in Tamil Nadu; Create 10,000 jobs
-
Aon to Invest $30 Million and Create 10,000 Apprenticeships by 2030
-
Urban Company Announces Unlimited Mental Health Leave Policy
-
G Suite Rebranded As Google Workspace
-
Tech Mahindra Launches ‘Gift a Career’ Initiative for Upskilling of Youth
-
NASSCOM, Deakin Varsity Offer Courses for IT-BPM Industry Workforce
-
40% Women Prefer Flexible Working Options in Post-COVID World: Survey
-
Ecom Express to Hire 30000 Employees This Festive Season
-
DB Schenker Names Katharina Rath as New CHRO
-
No Layoffs, Salary Cuts to Be Reviewed in January: Vistara CEO
-
Hiring in India climbs up 35% from April-June
-
OYO announces employee wellbeing and work-life-balance initiatives
-
TCS launches return-to-work solution
-
3 out of 4 companies believe they can effectively hire employees virtually: Report
-
Wipro collaborates with Intel to launch digital workspace solution
-
Capgemini to reskill 50,000 employees in India
-
Cognizant ropes in Jan Siegmund as CFO
-
Niyo announces salary hikes, bonuses, ESOPs
-
Vodafone , CGI and NASSCOM Foundation launch digital skills platform
-
Odisha: Bank, postal employees to deliver cash for elderly, differently-abled persons
-
Skill India launches AI-based digital platform for "Skilled Workforce"
-
Hiring activity declines 6.73% in first quarter: Survey
-
NetCom Learning appoints Subir Sinha as Director-HR
-
70% startups impacted by COVID-19 pandemic
-
Omega Healthcare ropes in "Kannan Sugantharaman" as CFO
-
Bajaj Allianz Life ropes in Santanu Banerjee as CHRO
-
Over 70 Percent MSMEs look at cutting jobs to sustain businesses
-
Snapdeal onboards counselling experts to help employees
-
93 Per Cent employees stressed about returning to office post-lockdown
-
Johnson & Johnson India announces family benefits for same gender partners
-
Indian firms turning friendly towards working mothers
-
Welspun India names Rajendra Mehta as new CHRO
-
COVID-19 impact: 61 Per cent Indians suffering from mental health issues during lockdown
-
93 Percent employees stressed about returning to office post-lockdown
-
Wipro partners with NASSCOM to launch Future Skills platform
Human Capital is niche media organisation for HR and Corporate. Our aim is to create an outstanding user experience for all our clients, readers, employers and employees through inspiring, industry-leading content pieces in the form of case studies, analysis, expert reports, authored articles and blogs. We cover topics such as talent acquisition, learning and development, diversity and inclusion, leadership, compensation, recruitment and many more.
Subscribe Now
Comment