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Redefining Talent Management

Redefining Talent Management

Post-Pandemic Talent Management will see a sharper focus on employee experience. With less talent and the same work to be done, employers will have to find ways and means to enhance superior employee experience in all aspects of the HR function.

 

We will remember the year 2020 for life when the Global Pandemic taught us lessons which we never learnt in B Schools. Among other facets of Human Resources, Talent Management too will have to be rethought and re-defined in the post pandemic era.

 

Wikipedia defines Talent Management as anticipating requisite human capital and planning to fulfil those requirements for a company. Everything done to recruit, retain, develop, reward and make people perform forms a part of talent management as well as strategic workforce planning. Talent management is an organisation’s ability to recruit, retain, and produce the most talented employees available in the job market.

 

Talent Management is an enviable skill to possess, and though it may not be an arduous uphill climb to scout out new and good talent, it is a challenge to retain them. The crux of the matter is that no one wants to lose talented and hardworking employees.

 

However, most of those people are either satisfied with the job they have, or they go out and look for better opportunities.

 

We will always remember the year 2020 as the Global Pandemic taught us lessons which we never learnt in B Schools. And among several aspects, Talent Management too will have to be re-thought and re-defined in the post-pandemic era.

 

Let’s take a look at how Talent Management will recast itself in the post-pandemic era.

 

Recruit:

 

The Pandemic has created a borderless world. Organisations were forced to allow employees to work from home, a prerogative earlier restricted to the IT Sector. Today, many organisations are allowing employees to work from home. The only requirements being basic IT facilities, WIFI / Internet connection, a corner to work and technology to aid and facilitate work.

 

Retaining Employees will be more challenging. Managers will have to hone their humane skills. Empathy and passion will have to be practised and demonstrated by Managers in the postpandemic era.

 

Recruitment will undergo a sea change. Apart from virtual interviews organisations have now an opportunity to tap manpower from different locations which earlier had to be restricted to a particular city or would call for relocation of people to different areas/cities in search of jobs. We now hear people being hired from far-flung areas and working for organisations in metros.

 

Time zones may be one bit of consideration but companies are hiring people from different areas and I have even heard some companies talking about “Work from Mountains”. This, I see as a positive side of the pandemic wherein people from Tier 2 and Tier 3 cities can also get an opportunity to work for big corporates without shifting their base and meeting their organisational aspirations. It has been a win-win for both employers and employees. Employers are getting to tap cheap and talented resources and employees getting a chance to work for their dream companies.

 

Interviews have gone virtual –

 

Technology has played an important role in business continuity post pandemic era. Microsoft Teams / Google Meet and Zoom are the interview joints. Hiring has been at an all-time low but still, companies have hired tech and necessary employees virtually. Online Assessment has also seen a surge.

 

Look at the Cost factor –

 

It is to the advantage of the Employers. Onboarding employees have been cost-effective. No more incurring joining expenses, lodging and boarding expenses at the time of joining, office space creation and other costs associated with joining are minimised. Only technology related expenses which were there earlier have to be incurred.

 

Virtual onboarding of employees is now a common phenomenon. Organisations are seamlessly onboarding employees with the help of technology from different locations. Virtual induction, training, meetings are new facets of Talent Management in the post pandemic era.

 

Retain:

 

Manpower rationalisation will be a top agenda for the managers. We have seen lots of layoffs happening during the pandemic with a sharper focus on performers and non-performing employees facing the brunt of layoffs. Organisations will be cutting cost and creating a runway for their success with key and performing employees. Employers will take the pandemic to their advantage by weeding out nonperformers.

 

Post-Pandemic Talent Management will see a sharper focus on employee experience. With less talent and the same work to be done, employers will have to find ways and means to enhance superior employee experience in all aspects of the HR function.

 

Performance Management which was an annual phenomenon will now, in the post-pandemic era, is going to be short-termed and focused. Objective and Key Results (OKR) will be much in practice.

 

Work from Home has brought in advantages and disadvantages together. While, on one hand, employees are getting a chance to work at their own pace and complete the assigned tasks, on the other, the feeling of isolation and loneliness is creeping up amongst them. Performance Management along with TRUST is an area which is getting difficult for Managers to manage.

 

Additionally, Talent Management post-pandemic has become more data-driven and Managers are struggling to find ways and means to capture and track employee performance. New spreadsheets with different metrics are being created and asked to be filled by employees causing TRUST issues between employees and their managers.

 

Training and Induction –

 

Training and Induction will be capsuled to catch employee attention span. They will be full of practical examples with an emphasis to emotionally connect with the remote employees. Company anecdotes and history will have to be captured and shared in bite sized modules with old and new employees. Vision and Values of the organisation will have to be reinforced and reiterated. Human Resource Content Developers will be in demand. This will be a new role played by HR professionals. Digitising of existing policies and practices, training material etc. and making them available online for employees is going to be the call of the day and will be a necessity.

 

Reward and Recognition will have to be emphasised in the virtual workspace. Engaging employees will be another key aspect of Talent Management in the post-pandemic era. The entire purpose and existence of the organisation will have to be explained to employees and they will have to be bound together. This will call for extra efforts by managers. Virtually appreciating work accomplishments of employees and celebrating success virtually will be a key part of the so-called new norm. Retaining Employees will be more challenging. Managers will have to hone their humane skills. Empathy and passion will have to be practised and demonstrated by managers in the post-pandemic era.

 

Thus, to say that for Talent Management in the post-pandemic era Managers will have to unlearn and relearn managing employees, will not be an exaggeration in any which way.

 

Subir Sinha is an accomplished Human Resource Professional with over three decades of experience. Subir has worked with Reliance Retail, ITC, HSBC, RSPL and NetCom Learning in Senior HR roles. He is passionate to work with SMEs/MSMEs and Startups and help them build robust HR processes. He can be reached on [email protected]

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